Here is how they compare in a glance.
TYPE |
Response Time |
Dedicated Consultant |
Recurring |
Proactive or Reactive |
Hourly |
First come, First Served. No guarantees |
No |
No |
Reactive
On Demand |
Prepaid Block of Time |
8 Hour response.
Business Hours only |
No |
No |
Reactive
On Demand |
Managed IT Services (NLI CARE) |
2 Hours. Up to 24x7 |
TEAM |
As Needed |
Proactive
Monitored
Documented |
Recurring:
Means that we will set with you a SCHEDULED and PREDICATBLE schedule where the consultant can come in and perform their IT services.
Proactive: Means that WE take the first step to call you in case of problems as we are monitoring your servers, routers, and even desktops in certain cases. Proactive is also recurring meaning that we schedule a recurring time for the Consultant to come in and perform maintenance on your system
Reactive: Means that you call us in case of an issue
| HOURLY SERVICES: (Available in 3 levels) |
| Standard |
Service |
| Premium |
Service |
| Telephony |
Service |
Standard Service: $150 Per Hour + $50 Trip Charge
- Windows Server (NT, 2000, 2003) but NOT Advanced or Enterprise server
- Desktop Support
- Exchange 5.x, 2000, 2003 & 2007 Migrations
- Converged (IP) Phone Systems – (i.e. 3COM, Mitel, Zultys, Allworx, etc…)
- Document Management and Imaging
- Digital Signage
- CCTV (Analog, IP or Hybrid)
- Fiber Optic Cabling
- Application and Web Development but NOT SQL
- E-Marketing Support
- Staff Training and Certification Training
- Access Control
- Wireless Networking and bridging
Premium Service: $175 Per Hour + $50 Trip Charge
- Windows SharePoint Services and Portal
- Windows Clustering Server, Exchange and Failover
- Advanced, Enterprise and Datacenter Windows Server
- Microsoft SQL, Microsoft Access Programming
- Administration in Unix/Linux and migrations
- Advance Network Routing
- Citrix, any version
- Load Balancing
- Infrastructure consulting & Design
- Security consulting, assessment and Engagement, Packet Sniffing and more
- Compliance HIPAA, Sarbanes-Oxley and more
- Advance Programming and Development
- Storage Design and Implementation
- Linux to Microsoft or Vice Versa Migrations
- Cisco Routing, BGP Scripting and Advanced Switching
- CISSP / Security Audits
- VMWARE or other virtualization products
Telephony (NOT including VOIP), Cabling & Other: $99.00 Per Hour + $50 Trip Charge:
- Standard/Legacy TDM Telephone Systems (NEC DSX, Vodavi STS, Tadiran ICE, Avaya ACS, Toshiba Strata, Nortel MICS/CICS, etc…)
- Standard Wiring/Cabling of Voice and DATA (CAT3, CAT 5, CAT6)
- In house repair of Desktop PCs (Hardware and Software)
BLOCK OF TIME:
You can save by buying service in BLOCKS.
Blocks are much like a Telephone Card – the minutes never expire till you use them
There are NO contracts
|
Standard Services |
Premium Services |
Hourly |
$150 Per Hour + $50 Trip charge |
$175 Per Hour + $50 Trip Charge |
10 Hour Prepaid Block |
$1,200.00 |
$1,600.00 |
25 Hour Prepaid Block |
$2,750.00 |
$3,800.00 |
50 Hour Prepaid Block |
$5,250.00 |
$7,500.00 |
100 Hour Prepaid Block |
$10,000.00 |
$14,500.00 |
- 1 Hour minimum per call then 15 minute increments after the first hour
- No Trip Charges will apply when prepaying for a block of time.
- Must be prepaid before work can start
- Guarantees you a CERTIFIED ENGINEER
- Expires when all hours are used up. No Contracts!
- Sales Tax will be added to above price
Hourly and Blocks are subject to these fees and schedules:
| Monday through Friday: 8AM to 5:00PM |
x 1 (Standard Time) |
| After 5:00PM any week day: |
x 1.5 (Time and a half) |
| Week-ends and Holidays: |
x 2.0 (Double Time) |
| |
|
| Week-end rates (double time) start at 5:01 on Friday |
| On Site Support: |
1 Hour Minimum first Hour, 15 minutes after 1 Hr. |
| Cell or regular phone support |
15 minutes minimum. 15 minutes blocks thereafter |
| Web Development or changes: |
1 Hour Minimum first Hour, 15 minutes after 1 Hr. |
| Remote VPN, Terminal Services |
15 minutes minimum. 15 minutes blocks thereafter |
| Email Support: |
15 minutes minimum. 15 minutes blocks thereafter |
| Working on your Phone System |
Same Schedule as above (1 Hour Min. + 15 min.) |
|
Dispatch Consultant 
Access Control 
